FAQ

Shipping + Handling

What's included in my package?
All packages come with the item(s) that you've purchased, and extra(s).

How do I track my package?

Once an order is placed, an email will be sent to the email you provided with your order with a confirmation number of your payment. Once the item is shipped (within 2-3 days) another email will be sent with a tracking number for  you to track your package.

How long will it take for the order to arrive after the payment?

Once we have received and confirmed your order payment, US domestic customers should expect their order to arrive within 2-3 business days (not including production time). For international customers outside of US, it may take up to 2-3 months depending on where you are situated. Sometimes orders may arrive faster within 1-2 business days depending on location. 

My order was lost during shipment. What do I do?

Please email us if your order does not arrive within the approximate/expected time frame (francois@hypnotikbayarea.com) if your order is lost due to the problem with the carrier (USPS) we will fully refund your order. If your order was lost due to incomplete or wrong address, we will are not responsible for those packages.

Returns, Exchanges, & Cancellations

Do you accept any returns or exchanges?

We do not accept any returns or exchanges once an item is shipped. 

Can I cancel my order?

Due to the manufacturing/production of our handmade product, we do not allow any cancellations. All sales are final.